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What are the critical success factors when outsourcing?

By admin | August 9, 2008

mr_a_long asked:

I’m a final year university student researching outsourcing. If you’ve been involved with outsourcing in any sort of role, what would be your top 5 factors to get right to help contribute to a successful outsourcing project?

Your help is greatly appreciated.

Question posted courtesy of: Margaret

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    • Topics: outsourcing |

    One Response to “What are the critical success factors when outsourcing?”

    1. simonavitch Says:
      August 11th, 2008 at 10:59 pm

      My favourite subject

      1 Know thoroughly what you are specifying in detail.
      2 Check the detail and find what’s missing.
      3 Write a a fully specified contract that needs no interpretation or input.
      4 Put it out for tender and specify the detail will be monitored
      5 Include the cost of daily monitoring in any assumed savings
      6 Monitor and charge the vendor double time to correct it
      7 Don’t accept any freebies.

      Please copy the N.H.S.